Information Ivy collects and controls
We collect only required information. Most of this information is provided by you when you Book a demo, Chat with Us or while downloading reports. Under these situations, you will have to submit your personal data (name, company name, work e-mail address or phone number) to avail these services. We store credit card details only after obtaining permissions from you. These information will only be stored only on our secured payment gateways.
Sometimes we receive information indirectly from Google. We’ll use that information to complete the request that you made. Any engagement with our brand on social media will allow us access to your interactions and profile information. We’ll still have that information even if you later remove it from the social media site.
Information you provide us
i. Book a Demo form – This forms collects basic information like your name, company name, job titles, email and phone number.
ii. Chat with Us – For customization and to continue chatting with our customer care representatives, you will provide us with your name, phone number and work email addresses.
iii. Download Documents – When you try and downloads reports, whitepapers or feature releases from our website, we will collect information like your name, your work email address and phone number.
iv. Subscribe to our Newsletter – We will collect your personal information when you subscribe to our newsletter or to any of our mailing lists.
v. Interactions with Ivy : We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for training and quality purposes.
Information we collect automatically
i. Information from Clickstream – When you visit our websites, we collect information about the browsers, devices and servers made available. To accurately describe we collect your internet protocol (IP) address, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about the traffic visiting our websites. The Clickstream Data we collect generally does not identify you as an identifiable person, but if it does, we will treat it as Personal Data. If your browser has a “private browsing” mode you may be able to block this information from being sent to Spiceworks, but in some cases this may impact your ability to use the Service.
iii. Information from application logs and mobile analytics – We collect information about your usage of our application from logs and in-house analytics tools, and use it to understand how your business use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.
Information we collect from third parties
i. Information from our partners and service providers : If you contact any of our partners, or otherwise express interest in any of our products or services, the partners will pass your name, email address, company name and other information to Ivy.
ii. Information from event registration – If you register for or attend an event that is sponsored by Ivy, the event organizer may share your information with us.
iii. Information from Review websites – Ivy may also receive information about you from review websites if you comment on any reviews of our products and services, and from other third-party service providers that we engage for marketing our products and services.
iv. Publicly available information – When you engage with us on social media sites such as Facebook, Twitter, and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, and better understand user reactions and issues.
v. Professional Employment Information – Information related to Company or Organization name, profession, position, professional email address, and mobile number will be obtained from clients while form filling and downloading documents.
What we do with these Information
In addition to the purposes mentioned above, we may use your information for the following purposes:
- To keep you posted on latest products and services, upcoming events, offers, promotions and other information that we think will be of interest to you
- To ask you to participate in surveys
- To solicit feedback on our products and services
- To understand the type of users using our products
- To monitor and track our marketing spends
- To provide customer support, and to analyze and improve our interactions with customers
- To update, expand and analyze our records
- To analyze trends, keep our website trending, and track visitor navigations on our websites to help us understand what visitors are looking for and to improve user experiences
- To monitor and improve marketing campaigns and make suggestions relevant to the user
- To customize and personalize any interaction with each customer
- To contact you about administrative notices, application & network alerts, community activity, product updates, offers and promotions, and general news about Spiceworks and our partners.
Legal bases for collecting and using information
Legal processing bases applicable to Ivy – If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on
(i) contractual necessity
(ii) one or more legitimate interests of Ivy or a third party that are not overridden by your data protection interests
(iii) we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
Withdrawal of consent : Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time.
Legitimate interests notice : Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.
Your choice in information use
Opt out of non-essential electronic communications : You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails.
Disable cookies : You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
Optional information : You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.