Delivery Director
  • India – Gurugram
  • Full Time

Role Brief

We are seeking a highly skilled and experienced Delivery Director to oversee large-scale, complex accounts and ensure seamless project delivery. The ideal candidate will possess a strong project management background, technical expertise, and a strategic mindset to manage high-stakes assignments while driving account profitability and growth.

Responsibilities

  • Manage highly complex assignments that involve a high degree of risk and that impacts the performance of the account/business unit.
  • Ensure profitability of the given account(s).
  • Responsible for account mining – to spot and create opportunities for Ivy to further leverage out product offerings building more revenue from the account.
  • Single point of contact for the client.
  • Managing deliveries to ensure excellent client experience.
  • Scope Management – Manage scope and ensure any changes to scope are captured and converted to billable CR’s as appropriate.
  • Partnering with the client to help them fully leverage Ivy’s product for driving maximum business value.
  • Ensure industry best practices and Ivy best practices are implemented in the account(s).
  • Enabling partnerships to integrate solutions with other Ivy products, third party solutions, or third party service providers.

Required Skills & Experience

  • Strategic thinker and problem solver with a ‘fire-in-the belly’ to find solutions to complex problems.
  • 17 to 22 years of overall experience and ability to manage complex projects executed across multiple shores and multiple technologies.
  • Experience working with CPG/FMCG companies or clients is highly preferable.
  • Should have handled large projects (more than $5 million in revenue) with a good understanding for project financials – driving profitability, revenue recognition.
  • Ability to collaborate internally, with third party partners, and customers to deliver the desired solutions to our clients.
  • Ability to understand the client’s needs and translate those needs into actionable items that can then be executed on a timely basis.
  • Business acumen.
  • Should have implemented projects both in Agile + Waterfall.
  • Excellent communication skills. Able to engage with all levels of client management.
  • Ability to lead and mentor large team(s).
  • Knowledge of the industry project management best practice